Terms and Conditions
Effective date: September 3, 2026
These Terms and Conditions (the “Terms”) govern your access to and use of angelbk.com (the “Website”) and your purchase of products or services offered through the Website.
The Website is operated by Saena, LLC d/b/a Saena Baking Co. (“Saena,” “we,” “us,” or “our”). Angel Bake is a product brand of Saena and is not a separate company or contracting party.
Please read these Terms carefully before using the Website or placing an order. By accessing or using the Website, or by placing an order after being presented with these Terms, you agree to be bound by them and by the policies incorporated by reference. If you do not agree, do not use the Website or place an order.
You must be at least 18 years old and legally capable of entering into a binding agreement to place an order through the Website.
1. Contact Information
Questions about these Terms, products, orders, or supporting documentation may be sent to [email protected].
Legal notices: Saena, LLC d/b/a Saena Baking Co., Attn: Legal Notice, 100 NE Farragut St, Suite 101A, Portland, OR 97211.
2. Products and Intended Use
Saena offers food flavoring extracts, flavor oils, dry or granulated flavor systems, baking products, and related goods under the Angel Bake brand and other Saena brands. Unless expressly stated otherwise, our food products are intended for culinary use as flavoring ingredients in food and beverages. They are not intended to diagnose, treat, cure, or prevent any disease.
Product descriptions, suggested applications, dosage guidance, images, specifications, and availability are provided for general product-selection and culinary purposes. Customers are responsible for determining whether a product is appropriate for their recipe, process, equipment, regulatory requirements, and intended market. Commercial customers should conduct appropriate formulation, stability, sensory, allergen, labeling, and regulatory evaluations before using a product in commercial production.
Product specifications, Certificates of Analysis, safety data sheets, and certification documents may be available online or upon request. Contact [email protected] for available documentation.
3. Ingredients, Allergens, and Gluten-Free Products
Always review the ingredient statement, allergen information, product label, and available specifications for the particular product before purchase and use. If you have a food allergy, sensitivity, dietary restriction, or medical concern, consult an appropriate qualified professional and contact us with product-specific questions before consuming or using the product.
Some products may be manufactured, handled, or packaged using shared equipment or in facilities where allergens or other ingredients are present. Any product-specific allergen statement or precaution shown on the product label or specification controls over a general statement on the Website.
Products represented as gluten-free are produced using Saena’s gluten-free process. Saena tests samples from production runs through an independent laboratory and maintains the resulting records. Available results may be shared upon request. Saena cannot control contamination, handling, repackaging, storage, or processing after a product leaves its custody. Customers who are highly sensitive to gluten should evaluate the finished product and their own handling environment as appropriate.
Shelf-life and nutrition information may be supported by third-party laboratory analysis. Storage conditions, handling, repackaging, and use can affect product performance and shelf life.
4. Orders and Acceptance
Submitting an order is an offer to purchase. We may accept, reject, limit, or cancel an order for legitimate business reasons, including product availability, suspected fraud, pricing or listing errors, geographic limitations, legal restrictions, or orders that appear intended for unauthorized resale. An order is accepted when we send an order confirmation or begin fulfillment, whichever occurs first.
You agree to provide accurate and complete billing, shipping, account, and contact information. You are responsible for reviewing your order, delivery address, product selection, and quantities before submitting payment.
Wholesale, custom formulation, private-label, made-to-order, bulk, or other commercial orders may be governed by a quotation, purchase agreement, specification, invoice, or other written terms. If those written terms conflict with these Terms, the more specific written terms control for that order.
5. Prices, Payment, Promotions, and Taxes
Prices and product availability may change without notice before an order is accepted. Applicable shipping charges and taxes will be shown during checkout when available. You authorize us and our payment providers to charge the payment method submitted for your order.
Coupons and promotional codes must be entered and accepted at checkout. Unless a promotion expressly states otherwise, promotions cannot be combined, applied retroactively, redeemed for cash, or used after expiration. We do not provide post-purchase price adjustments merely because a product is later offered at a lower price.
6. Order Cancellations
You may request cancellation before an order enters fulfillment by emailing [email protected]. A cancellation is not effective until confirmed by us. Orders that have entered fulfillment, shipped, or been prepared or produced specifically for the customer may not be cancelled.
7. Fulfillment and Shipping
We currently accept Website orders for delivery within the United States. We may select USPS or another appropriate carrier. Tracking information will ordinarily be provided after shipment.
We generally aim to ship standard in-stock orders within one to two business days, excluding weekends and U.S. holidays, but this is an estimate rather than a guaranteed delivery date. Made-to-order, bulk, custom, or high-volume orders may require additional lead time.
If we cannot ship within the time stated at purchase, or within the time otherwise required by applicable law, we will provide any notice, cancellation option, or refund required by law.
Saena covers confirmed shipments that are lost in transit and products damaged during transit, subject to reasonable verification. Please notify us promptly and provide the order number, a description of the problem, and photographs of damaged products and packaging when available. We may replace the affected product, issue an appropriate refund, or pursue a carrier claim. This protection does not cover loss caused by an incorrect address supplied by the customer, delivery instructions supplied by the customer, or theft occurring after confirmed delivery, except where applicable law requires otherwise.
8. Returns and Refunds
Contact [email protected] before returning any product. Include your name, order number, contact information, the product involved, and the reason for the request. Do not send a return until we provide return instructions or authorization.
Unopened and Undamaged Products
Subject to the exclusions below, a customer may request a return within 14 calendar days after delivery. The product must be unopened, unused, undamaged, and in its original packaging. Approved returns are subject to a 20% restocking fee.
The customer is responsible for return postage unless we determine that the return resulted from our mistake. Original shipping charges are not refundable except where required by law or where we determine that the return resulted from our mistake.
Incorrect, Defective, Damaged, or Lost Orders
If we shipped the wrong product, the product is defective, or the shipment was lost or damaged in transit, contact us promptly. After verification, Saena will provide an appropriate remedy, which may include replacement, refund, or store credit. Saena will cover reasonable return or replacement shipping when the issue resulted from our mistake or confirmed carrier loss or damage.
Return Exclusions
Opened, used, altered, contaminated, improperly stored, or damaged products are not eligible for a discretionary return. Custom, private-label, special-order, made-to-order, or specially prepared products are not returnable unless they are defective, do not conform to the agreed written specification, or applicable law requires a remedy.
Refunds are issued to the original payment method unless otherwise agreed or required by law. Nothing in this section limits any right or remedy that cannot lawfully be excluded.
9. Product Information and Website Accuracy
We make reasonable efforts to present accurate product descriptions, images, prices, availability, specifications, and other information. Colors and appearance may vary by screen, packaging version, production variation, or other factors. We may correct errors, inaccuracies, or omissions and may update information or cancel an affected order, subject to applicable law. If we cancel an order after payment, we will refund the amount charged for the cancelled item.
Historical articles and educational material may not reflect the most current product, scientific, or regulatory information. Product labels, current specifications, and written order documents should be reviewed for product-specific requirements.
10. Accounts and Acceptable Use
You may not use the Website or its content to violate law, infringe intellectual-property or privacy rights, transmit malicious code, interfere with Website security, collect personal information without authorization, misrepresent your identity, engage in fraud, or conduct automated scraping or extraction that imposes an unreasonable burden on the Website.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Notify us promptly if you believe an account has been accessed without authorization.
We may suspend or terminate access for conduct that violates these Terms, threatens the Website or others, or exposes Saena to legal or security risk.
11. User Content and Feedback
If you submit a review, image, recipe, comment, suggestion, or other content, you represent that you have the right to submit it and that it does not violate law or another person’s rights. You retain ownership of your content but grant Saena a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and distribute it for operating, improving, and promoting Saena and its products, subject to our Privacy Policy.
We may moderate or remove user content that we reasonably believe violates these Terms or applicable law. We are not obligated to treat unsolicited ideas or feedback as confidential or to compensate you for them.
12. Privacy
Our collection and use of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.
13. Third-Party Services and Links
The Website may use or link to services operated by third parties, including payment processors, carriers, social platforms, and external websites. Saena does not control third-party services and is not responsible for their independent content, availability, security, or practices. Your use of a third-party service may be governed by that party’s own terms and privacy policy.
14. Intellectual Property
The Website and its original content, design, text, graphics, images, video, audio, software, product names, logos, and other materials are owned by or licensed to Saena and are protected by applicable intellectual-property laws.
Saena Baking Co., Angel Bake, associated logos, product names, designs, and slogans are trademarks or other brand assets of Saena or their respective owners. No right to use a trademark is granted except as necessary to identify a legitimately purchased product or with Saena’s prior written permission.
You may use the Website for personal, lawful, noncommercial purposes. You may not reproduce, modify, republish, distribute, sell, license, or commercially exploit Website content without written permission, except as permitted by law.
Copyright concerns may be sent to [email protected] with identification of the copyrighted work, the material at issue, your contact information, and a statement supporting your request.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SAENA DISCLAIMS WARRANTIES RELATING TO THE WEBSITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
PRODUCT WARRANTIES, IF ANY, ARE LIMITED TO THOSE EXPRESSLY PROVIDED ON THE PRODUCT LABEL, CURRENT PRODUCT SPECIFICATION, OR A WRITTEN AGREEMENT SIGNED BY SAENA. NOTHING IN THESE TERMS EXCLUDES OR LIMITS A WARRANTY, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. EXPRESS STATEMENTS ON PRODUCT LABELS AND AGREED WRITTEN SPECIFICATIONS ARE NOT OVERRIDDEN BY A GENERAL WEBSITE DISCLAIMER.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAENA AND ITS MEMBERS, MANAGERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATING TO THE WEBSITE OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAENA’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO A PRODUCT ORDER WILL NOT EXCEED THE AMOUNT PAID TO SAENA FOR THE PRODUCT GIVING RISE TO THE CLAIM.
These limitations do not apply to liability that cannot lawfully be limited or excluded, including any liability for which applicable law prohibits exclusion. Some jurisdictions do not permit certain limitations, so portions of this section may not apply to you.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Saena and its affiliates, members, managers, employees, agents, contractors, service providers, suppliers, and licensors from third-party claims, damages, and reasonable costs arising from your unlawful use of the Website, your material breach of these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim was caused by Saena’s negligence, willful misconduct, or violation of law.
18. Governing Law
These Terms and any dispute arising from them are governed by the laws of the State of Oregon, without regard to conflict-of-law principles, except to the extent federal law applies or applicable consumer law requires otherwise.
19. Dispute Resolution and Arbitration
IMPORTANT: THIS SECTION REQUIRES INDIVIDUAL ARBITRATION OF CERTAIN DISPUTES AND INCLUDES A CLASS-ACTION AND JURY-TRIAL WAIVER. PLEASE READ IT CAREFULLY.
Informal Resolution
Before filing an arbitration or court action, the party raising a dispute must provide written notice describing the dispute and requested relief. Notice to Saena must be sent to [email protected] and to Saena, LLC d/b/a Saena Baking Co., Attn: Legal Notice, 100 NE Farragut St, Suite 101A, Portland, OR 97211. The parties will attempt in good faith to resolve the dispute for 30 days after receipt of the notice.
Binding Individual Arbitration
Except for an eligible individual claim brought in small claims court and a claim seeking injunctive relief for alleged misuse of intellectual property, disputes arising from these Terms, the Website, or products purchased through the Website will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
The arbitration will be conducted by one neutral arbitrator. Unless the parties agree otherwise, any in-person hearing will take place in Multnomah County, Oregon, or another location required by the applicable AAA rules or applicable law. The allocation of arbitration fees will be governed by the AAA Consumer Arbitration Rules and applicable law.
No Class or Representative Proceedings
To the extent permitted by law, each party may bring claims only in an individual capacity and not as a plaintiff, claimant, or class member in a class, collective, consolidated, mass, or representative action. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.
Small Claims
Either party may bring an eligible individual claim in a small claims court with lawful jurisdiction, including an eligible court serving the customer’s billing address.
Opt-Out Right
You may opt out of this arbitration agreement within 30 days after first accepting these Terms. Your opt-out notice must include your full name, mailing address, email address used for the order or account, and a clear statement that you wish to opt out of arbitration. Send the notice to [email protected] with the subject “Arbitration Opt-Out,” or by mail to Saena, LLC d/b/a Saena Baking Co., Attn: Arbitration Opt-Out, 100 NE Farragut St, Suite 101A, Portland, OR 97211. Opting out of arbitration will not affect the other provisions of these Terms.
Severability of Arbitration Terms
If a portion of this arbitration section is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue to apply, except where applicable law requires otherwise.
20. Changes to These Terms
We may update these Terms from time to time. The effective date at the top indicates when the current version became effective. Changes apply prospectively when posted, except where law or a separate agreement requires additional notice or consent. Material changes will not retroactively alter an accepted order unless agreed by the parties or required by law.
21. Severability; Waiver; Assignment
If a provision of these Terms is held invalid or unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.
You may not assign your rights or obligations under these Terms without Saena’s written consent. Saena may assign these Terms in connection with a merger, reorganization, sale of assets, or transfer of the Website or relevant business, subject to applicable law.
22. Entire Agreement
These Terms, the Privacy Policy, the applicable Return Policy, and any order-specific written terms constitute the agreement between you and Saena concerning the Website and Website orders. They supersede prior or contemporaneous communications on the same subject. If an order-specific written agreement conflicts with these Terms, the order-specific agreement controls for that order.